1. Overview & Nature of Products
InviteCraft provides custom digital software products and cloud services, including interactive wedding invitation websites, curated design themes, live hosting until your wedding day, interactive RSVP tracking, and digital Canva video invitation templates. Publishing is paid for with credits bought through the platform.
Because our products are delivered digitally with instant cloud infrastructure provisioning upon checkout, our cancellation and refund policy is designed in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and Razorpay payment gateway compliance standards.
2. Free Preview Before Purchase
We strongly believe in complete transparency. To help you make an informed decision before spending any money:
- You can freely browse all theme designs, animations, and interactive elements with live interactive demos.
- You can test your wedding details in our live real-time editor preview before spending any credits.
- Credits are only deducted when you are completely satisfied with the look and choose to publish your customized invitation link.
3. Cancellation Policy
A. Credit purchases not yet used
If you have bought credits but have not yet published an invitation and wish to cancel the order due to an accidental purchase or technical mismatch, you may submit a cancellation request within 24 hours of the transaction.
B. After publishing
Once an invitation has been published, assigned a live public link, and deployed to our hosting infrastructure, the digital service is considered fully rendered and active. At this point the credits used are generally not refundable except under verified technical failure conditions described in Section 4 below.
C. Canva Video Templates
Digital Canva template links and video invitation assets provide instant access upon captured payment. Once the template access link has been accessed or unlocked, the purchase is non-cancellable.
4. Eligible Refund Scenarios
We will issue a 100% full refund under any of the following verified circumstances:
- Duplicate or Accidental Double Payment: If your card, UPI, or bank account was debited more than once for the same order due to a network or payment gateway timeout.
- Charged but Credits Not Added: If funds were successfully captured by Razorpay, but our platform failed to add the credits to your account, and our technical team cannot resolve it within 24 hours.
- Platform-Side Technical Failure: If a persistent, verified bug or server failure on InviteCraft prevents your invitation from building, loading, or remaining accessible, and our engineering team cannot resolve it within 48 hours of a written support ticket.
5. Non-Refundable Scenarios
Refunds cannot be issued in the following situations:
- Change of Mind After Live Publication: Once an invitation is published and live on the internet, hosting, domain bandwidth, and server infrastructure costs are immediately incurred.
- Event Postponement or Date Changes: You do not need a refund if your wedding date, venue, or schedule changes! Every publish includes unlimited free live edits and republishes at any time up until your wedding day.
- Customer Typos or Content Errors: Any mistakes in names, event timings, photos, or maps can be instantly corrected in your dashboard without additional charges.
- Third-Party Delays Beyond Our Control: Internet downtime on the guest's personal device, third-party ISP routing outages, or custom domain DNS propagation delays outside our nameserver control.
6. Refund Method & Processing Timelines
- Original Payment Source: Approved refunds are credited strictly back to the original source of payment (UPI VPA, original credit/debit card, net banking account, or wallet) through Razorpay. We do not issue cash or alternative account payouts.
- Initiation Timeline: Once a refund request is approved, InviteCraft initiates the refund via Razorpay within 2 business days.
- Credit to Account: The refund will typically reflect in your bank account or card statement within 5 to 7 business days, depending on your card issuer or banking partner's processing cycle.
7. How to Request a Cancellation or Refund
To submit a refund or cancellation claim, please email our support team with the subject line "Refund Request - [Your Order/Payment ID]":
- Email: support@invitecraft.in (or contact@invitecraft.in)
- Required Details:
- Your registered account email address.
- Razorpay Payment ID (e.g.,
pay_xxxxxx) or Order ID from your receipt. - Your wedding invitation project link or slug.
- A clear description or screenshot of the technical error or duplicate charge.
Our team reviews and responds to all refund enquiries within 24 to 48 business hours.
8. Grievance & Customer Support Contact
For questions, billing disputes, or grievance redressal under Indian consumer e-commerce laws, please contact:
InviteCraft Customer Support & Grievance Redressal
Email: support@invitecraft.in · General enquiries: contact@invitecraft.in
Operating Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
See also our Terms of Service and Privacy Policy.